Frequently Asked Questions

1. Do you supply fresh and silk flowers?

No. We only supply silk flowers online for postal delivery purposes.

 

2. How much notice do I need to give to place an order?

A minimum of three months. But if less, please contact us and we will endeavour to help.

 

3. Do you refund deposits if the order is cancelled?

Sorry all deposits paid are non-refundable as this secures our services for you and due to demand we may have had to turn work away.

 

4. Do you offer refunds if I change my mind?

Regrettably this is not an option as all orders are custom made to your specification. We provide in depth consultations via phone and email beforehand to ensure your order meets all your requirements.

 

5. Do you send orders overseas?

At present we do not send orders overseas.

 

6. Do you supply free flower samples?

Sorry we are unable to provide free samples. We only use the highest quality artificial flowers. If you would like to purchase a single flower to check quality please contact us.

 

7. Is there a minimum order value?

There is no minimum order value.

 

8. Are you qualified florists?

Yes. Between us we have City & Guilds, BTEC Diplomas along with many years of floral experience in all aspects.

 

9. When and how will I receive my online order?

If local to the area we will get in contact when the order is ready with the option to collect or have delivered. All postal orders will be sent by Parcel Force 48 hour delivery, with insurance and sign for requirement. This will be no later than one month before the wedding/required date unless otherwise requested.

 

10. How and when do I pay for my flowers?

Payment methods accepted are PayPal, cheque, BACS transfer (bank details will be provided upon request). The deposit is payable upon order and the balance due 4 weeks prior to postal date for delivery.

1. Do you supply fresh and silk flowers?

Yes we do. We can provide fresh or silk flowers for weddings or events and provide complete wedding or events set up service within a reasonable distance of our location. Please contact us for further details.

 

2. How much notice do you need?

Ideally six months or more, especially during busy summer months when demand is high. We will only do one wedding or event per day so you get our sole attention to make your day perfect. If less than 6 months please contact us to check availability and we will do our utmost to help you.

 

3. Do you refund deposits?

Sorry all deposits paid are non-refundable as this secures our services for your date and due to demand we may have had to turn work away.

 

4. Are you qualified florists?

Yes. Between us we have City & Guilds, BTEC Diplomas along with many years of floral experience in all aspects.

 

5. How and when do I pay for my wedding flowers?

A deposit of £100 is required to secure our services for your date. Payment methods accepted are PayPal, cheque, BACS transfer (bank details will be provided upon request) or cash by arrangements. The balance is due two weeks prior to your wedding date.

 

6. Deposits and Payments for Events

Because of numerous types of events available, please contact us to discuss the event further.